Freds Haberdashery Terms & Conditions

Please read the following prior to placing an order. All our terms and conditions comply with UK legislation, including the Consumer Contracts Regulations which replaced the Distance Selling Regulations 2000 on 13th June 2014. It is advised you read these regulations prior to placing an order.

All colours are reproduced as accurately as possible, however, due to the variation in computer screen resolutions actual products may vary in colour from those shown on screen. All measurements shown are approximate.

Freds Haberdashery reserves the right to discontinue or change products and pricing without notice. If any change is made after placing your order the original charges will apply.

Every effort is made to ensure all the information displayed on our website is correct. Occasionally errors may occur. When we become aware of any error it will be rectified at the earliest opportunity.

Occasionally some products may be unrepeatable or available for a limited time only. Once out of stock these items will be removed from Freds Haberdashery website. Customers are advised to order sufficient quantities of products to complete their projects. Freds Haberdashery cannot be held responsible for items discontinued or sold out where the customer has failed to order sufficient quantities.

Products are offered for sale subject to availability. If a product is unavailable when we receive your order we will notify you as soon as possible. If you have ordered multiple items we will offer you the opportunity to cancel your order and issue a full refund or receive the remainder of your order and issue a partial refund. Alternative items may be offered but will not be despatched without customer authorisation. In the event we cannot contact you your order will be cancelled and a full refund issued.

Delivery

Orders below a value of £25.00 will incur postage and packaging charges of £2.50. Orders of £25.00 and above will be posted FREE of charge. These charges do not apply to items sent abroad where full postal charges to that country will apply.

All items are delivered via Royal Mail 1st Class post. All goods should be delivered within 7 days of the initial order being placed. Most packages are dealt with and delivered within 3 working days. You will be notified of any out of stock items that may delay delivery or items that become unavailable.

Returns Policy

Items cut to size, eg ribbons, fabric etc are non-returnable unless faulty or inaccurately sent.

All goods purchased from Freds Haberdashery on line are covered by the Consumer Contracts Regulations. Customers are advised to read these prior to placing an order any order placed on line is subject of these regulations. Should you wish to return any item covered by the Consumer Contracts regulations you must inform us within 7 days of receipt of the goods either in writing or by e mail. Goods returned under the ConsumerContract Regulations will be refunded in full with the original delivery costs. The costs of return postage are non-refundable.

Data Protection

Personal information requested when ordering goods is necessary to process your order and will not be used for any other purposes. Please ensure all personal information provided is correct including phone number and E mail address in case we need to contact you about your order. We reserve the right to decline any order that we deem may be fraudulent.

Freds Haberdashery uses third party payment systems for your security. We have no access to your payment card details.

Placing an order on line with Freds Haberdashery is deemed to be acceptance of these terms and conditions.